-
If you're looking for ongoing support across your home, style, travel, and everyday life, a Membership gives you a trusted partner who helps keep life moving month after month.
If you have one specific priority—a Closet Edit, Room Refresh, Trip Design, or Event Handling—a Signature Project is a focused engagement designed around that goal.
Some clients will choose to begin with a Signature Project before becoming a member. Others simply return whenever a new project arises. There's no right path—only the one that fits your needs.
-
You don't need to have it all figured out before reaching out.
Simply tell us what's on your mind, and we'll recommend the best way to work together based on your priorities, timeline, and the type of support you're looking for.
-
Think of it as a conversation—not a sales call.
We'll spend about 30 minutes getting to know you, learning about your priorities, and talking through where additional support would make the biggest impact.
Together we'll discuss:
What you'd like help with
Your current priorities
Whether a Membership or Signature Project is the best fit
Any questions you have
There's no obligation—it's simply an opportunity to see if we're the right fit.
-
If we're a good fit, you'll receive a simple agreement outlining your Membership or Project scope, along with next steps to get started.
For Memberships, that typically means a short intake form about your preferences and routines, followed by a welcome call to map out your first priorities, so we can hit the ground running.
For Signature Projects, you'll receive a proposed timeline, with a 50% deposit due before we begin.
Working with Handled
-
Memberships are designed to give you ongoing support across every area of your life.
Instead of hiring someone for individual tasks, you'll have a trusted concierge partner who understands your preferences, anticipates your needs, and helps keep life moving—whether that's coordinating home projects, planning travel, sourcing the perfect gift, or managing everyday details.
-
That depends on the kind of support you're looking for.
Some clients simply want an extra set of hands. Others want a proactive partner who helps them stay ahead. And some want the confidence of knowing life is already being managed.
During your Discovery Call, we'll recommend the Membership that's the best fit for your lifestyle today—and as life changes, your Membership can change too.
-
Absolutely.
Life changes, and your level of support can change with it.
After your initial commitment period, you may upgrade, downgrade, pause, or cancel your Membership with 30 days' notice.
-
Your Membership reserves dedicated availability each month, so unused support doesn't roll over.
If you know a busy season is coming, we'll help you prioritize projects so you receive the greatest value from your Membership.
-
Often, yes.
Many larger projects—like a Room Refresh, Closet Edit, or Event Handling—can be completed within your Membership and planned over time based on your priorities and level of support.
Memberships
-
Signature Projects are thoughtfully designed, one-time engagements created around a specific goal.
Each project follows a clear process—from discovery and planning through implementation—so you'll always know what to expect.
-
Absolutely.
Some clients will choose to begin with a Signature Project before deciding whether ongoing Membership is right for them.
Others simply return whenever another project comes along.
-
Every project is unique, but most are completed 1 day to 2 weeks depending on the scope, scheduling, and any sourcing or coordination involved.
At the beginning of every project, you'll receive a clear timeline so you'll always know what's next.
-
Life happens — we understand plans can change.
Rescheduling is always welcome with at least 7 days' notice before your project's start date, at no additional cost.
If you need to cancel, your deposit covers the planning, sourcing, and coordination already completed on your behalf up to that point. Deposits are non-refundable but may be applied to a future project within 6 months.
If you have questions about your specific project, just ask — we're always happy to talk through options.
Signature Projects
-
Your investment covers the expertise, planning, recommendations, sourcing, coordination, project management, and personalized support we provide.
Third-party purchases and expenses—such as furnishings, décor, travel, event costs, vendor services, or gifts—are always separate and reviewed with you in advance.
-
When your project includes furnishings, décor, gifts, travel, or other purchases, we'll manage the sourcing, recommendations, purchase coordination, and delivery logistics.
Every purchase is approved and paid for by you before orders are placed, so you remain in control of every investment while we handle the details.
-
Never.
Every recommendation is made because it's the best fit for you—not because of commissions, incentives, or referral fees.
Purchasing & Billing
-
Every relationship begins with me. I'm your primary point of contact and personally oversee every project and request. When additional expertise is needed, I bring in a carefully vetted network of trusted professionals who share the same commitment to quality and discretion.
-
I only recommend people I'd hire for my own home and family. Every recommendation comes from years of trusted relationships and personal experience — never paid partnerships or commissions.
-
Trust is at the heart of everything I do. Whether I'm coordinating travel, managing personal information, working inside your home, or planning important life moments, your privacy is treated with the highest level of care and confidentiality.
-
Yes. We maintain general and professional liability coverage and are bonded, giving you an added layer of protection and peace of mind.
-
If a project or professional doesn't meet expectations, you tell me — not a call center, not a ticket system. Since I personally oversee every relationship, I'm able to step in directly, whether that means resolving it with the vendor, adjusting the plan, or finding another solution.
Trust
-
Both. Many Membership services and Signature Projects can be completed virtually, while others — like Closet Edits, Room Refreshes, and Event Handling — are best done in person.
-
We're based in the Portland metro area and serve the surrounding communities. Travel to other locations may be available for select projects — just reach out and we'll provide a quote based on your location and needs.
-
Our standard hours are Monday through Friday, 8am to 6pm Pacific. For anything that falls outside those hours, such as an event, a time-sensitive delivery, or travel support, just let us know and we'll arrange it in advance by agreement.
-
Absolutely. Many services — including travel planning, sourcing, gifting, and virtual consultations — can be provided remotely, so we can work together wherever you call home.
Locations & Availability
-
Ask anyway. One of the best parts of working with a concierge is that you don't need to know exactly what you need before reaching out. If it's important to you, I'd love to hear about it. And if it's outside the scope of what I do, I'll gladly point you toward a trusted resource.